All Hair Services Return Policy
All of our hair services are non refundable, but if you are not 100% satisfied with anything, please let us know right away. We’ll do our best to make any adjustments while you’re here, ensuring that you leave with a look that you love.
Salon Product Refund Policy
For health and safety reasons, our products including Hair extensions can only be returned for a full refund if they’re unopened and unused, within 7 days. We understand that getting the right products for your hair is important, and we will do our best to help you find one that works for you.
Appointment Cancellation Policy
Your scheduled appointment is important to us. We want to make sure our clients receive the best service possible during each of their appointments. To help make sure we can do this, please contact us within 48 hours of your appointment time if you need to cancel your appointment or rebook any service scheduled.
Appointments cancelled without at least 48 hours’ notice will result in being charged full price for your service.
No shows will also be charged the full amount and may be required to make a deposit when booking a future appointment.
We understand that sometimes unexpected delays happen. In emergencies, we do allow a 15-minute window for you to arrive without incurring cancellation fees. If this happens, we respectfully request that you contact us via phone or text messages as soon as possible.
A client with repeated late arrivals will be asked to pay 50% of the booking fee and be required to schedule a new appointment at another time.
Multiple missed appointments will result in a client being required to pay for the entire service in advance via card to guarantee the booking.
Salon Gift Card Refund Policy
All of our Salon’s Name gift cards are non-refundable. If you’ve received a gift card for a specific service but do not wish to use it, we will be happy to exchange it for another service of similar or lesser price. Please don’t hesitate to ask about your options.
Online Course Refund Policy
All of our courses are non refundable, but if you are not 100% satisfied with anything, please let us know right away. We’ll do our best to make any adjustments where possible, helping you to complete the course.
In Person Training Course Refund Policy
All in person course bookings require a deposit to secure your place. Deposits are non-refundable.
A full payment for your course must be made no later than 14 days prior to the first day of your course. You will run the risk of losing your place on the course and your deposit if this is not made.
If you need to cancel or postpone a course you must give us 4 weeks notice, under exceptional circumstances we may allow you to postpone your course with Styling Shed’s discretion.
Courses can only be cancelled or postponed once, after which deposits will need to be paid again to secure your place. No refunds will be given against cancelled or postponed courses.
Cancellations Less than 4 Weeks prior to the start of the course result in full loss of the course cost unless there is exceptional circumstances and with Styling Shed’s discretion.
For your security we will not accept cancellations by phone, text or social media. If you wish to cancel or postpone a training course you must indicate in writing or via email. Cancellations will only be accepted during our opening hours and not at evenings, weekends or Holidays.